3 Essential On-Hold Messaging Tips|Business Telephone Repair

At Spain Telecom, we not only provide business telephone equipment and repair but are dedicated on hold messaging services. Our goal at Spain Telecom business phones is to help you gain the most from your communication systems in Greenville, NC and Pitt County, NC. We achieve this by offering cost-effective solutions, utilizing top-quality equipment and customer service. That being said, when it comes to coming up what to put in on hold messaging, it can be hard to come up with ideas. With that in mind, here are 3 ideas for the on hold messaging for your business.

1. Cater to the Season

It’s the holiday season—so take advantage of it! It’s important to keep your messages relevant and up to date, rather than bland and generic. On-hold is a perfect time to promote your holiday specials and put important announcements on there. It’s also a great time to add some of your favorite holiday music to keep their ears occupied. Utilize the season with important messaging to keep them on the line.

2. Include a Call to Action

No matter the season, it’s important to have a call to action. Ask yourself: “What do I want my caller to do?”. Just as you put it on your website, have a something a customer can directly do. This call to action may not only spice up your customer’s on-hold time but maybe even drive more business to you.

3. Add Value Where You Can

Think: what do your callers not know about your business? The on-hold messaging and music time is a great time to introduce a really cool fact about your company or the work you do. This provides cool, relevant information they can gain something from. This way, you can boost the messages entertainment value and make it memorable.

Need More Help with On-Hold Messaging?

Time spent on hold can be a very valuable time to introduce your callers to other products or services that they may not be aware your company offers in Greenville, NC and Pitt County, NC. The mention of these additional products or services, briefly in a few sentences, is just enough of a teaser to have your client ask you about it when you return to the phone. That’s why we offer custom voice services— whether you just want on hold music or you want the customer to hear promotions while they wait, we can work with you to find the right messaging. If you’re ready to get started with Spain Telecom Business Telephone Equipment or Repair for your business, contact us today!