As experts not only in business telephone equipment, but repair as well, in Greenville, NC, Pitt County, NC, and surrounding areas, we believe in the value of customer service over the phone. While in this day in age, so many services are automated, there’s nothing like the personalized experience of a customer service call. That being said, when dealing with difficult problems or customers, it can be hard to provide the best possible experience. That’s why it’s a great idea to know the proper etiquette and have a script to turn to. With that in mind, here are 3 tips from our experts on proper phone etiquette.
1. Greet Customers Formally
Even though you want to create a friendly experience on your customer service calls, it’s always a great idea to use a standard, formal greeting at the start. Never start a conversation with “What’s Up” or “Hey, There”. Use a formal greeting and state your name to establish a sense of professionalism to help your customer feel more secure. If you don’t know the customer’s name, use “sir” or “ma’am” to get started with.
2. Listen Carefully
It’s so important to really hear and understand customers. Let them finish their thoughts without interrupting them. It’s never good when a customer feels like you aren’t listening or don’t care what they have to say. As an added measure, make sure to repeat something from their statement so they know you were in fact listening. This will help you establish trust and help your customers know this is a conversation where their thoughts matter.
3. Always Speak Clearly
You never know how a customer’s hearing is or how the phone connection will be so it’s a great idea to speak clearly so you absolutely will be understood. Speak in a slow and clear manner. Make sure to articulate as many consonants as possible. This will allow the customer to understand every scrap of information you are providing. In addition, keep your tone professional. It’s a good idea to be friendly, but there must always be a feeling that is is a communication for business.
Need More Phone Help?
Whether you need more information about phones or in need of phone equipment repair, don’t hesitate to seek the help of Spain Telecom. We have been providing outstanding, reliable technology services to our valuable clientele for over a decade. Let us help you design and implement an IT strategy for your business that will give you a competitive advantage. In today’s market, it is essential that your communication is at the best possible level. We provide on-site and remote support for optimal response to any situation. Our goal is to predict changing needs and prepare for them before a problem arises.
If you’re ready to get started, contact us today!