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On-Hold Messaging and Music ǀ Business Telephone Equipment ǀ Greenville, NC

At Spain Telecom, it’s not just about providing the business telephone equipment you need in Greenville and Pitt County, NC— it’s about making sure your entire system works. Lower your costs by sharing vital equipment such as printers, scanners, internet connections, and storage. We can provide your end-to-end networking needs.

One service that many of our clients find helpful for their business is on-hold messaging and music. If your company has an office with customers calling in, you’re more than likely going to have to put those customers on hold at some point. On-hold messaging and music is shown to help ensure that your customers stay on the line while they wait to be connected to the appropriate line.

Picture it: you call a company, a representative answers and asks you to hold for one moment. We have all been in this situation multiple times. Now imagine that while you are on hold, there is dead air, nothing. Many people will hang up in confusion, thinking that they have been disconnected. However, if there is soothing music or a message playing, the time seems to pass more quickly and you are assured that you are still connected, making it more likely that you will stay on the line.

Whether your company is a doctor’s office, law firm, or retail store, just to name a few, on-hold messaging and music is the perfect option for you. You can use that hold time to inform clients of important information like your office hours, or you can tell them about special promotions that your business has going on at the moment.

No matter what your business is, at Spain Telecom in Greenville, NC, we are dedicated to keeping your company connected to your clients. We provide a variety of business telephone equipment and services to make that possible.

Increasing Your Internet Speed ǀ Business Telephone Equipment Greenville, NC

At Spain Telecom, it’s not just about providing the business telephone equipment you need in Greenville and Pitt County, NC— it’s about making sure your entire system works. Lower your costs by sharing vital equipment such as printers, scanners, internet connections, and storage. We can provide your end-to-end networking needs.

Slow internet connection? No backups ability? We can get your network up to speed and provide a backup that gives you peace of mind. Ask about our remote backup solutions. From cable drops to network analysis, we provide a whole host of solutions for you data needs.

If your business is dealing with a slow internet connection, we can help you get back up to speed.

In an office space, one of the common factors that contributes to slow internet speed is the fact that too many people are trying to connect to the internet at once. Fortunately, we at Spain Telecom, can analyze your system and fix whatever issues your office is experiencing with your internet connection.

On top of that, we can help control and fix spam and viruses, factors that can also contribute to your internet’s slow speed. By making your internet secure for your company, we ensure that your connection is not only as fast as possible, but that your company’s vital information is kept safe.

For your business telephone equipment needs in Greenville and Pitt County, NC, contact us at Spain Telecom.

Avoiding Computer Viruses ǀ Business Telephone Equipment Greenville, NC

At Spain Telecom in Greenville, NC, we specialize in offering a wide variety of business telephone equipment. Aside from that, we also offer a number of data solution services for your business including network analysis, disaster recovery, and spam and virus control.

With so much of business dependent on the internet, it is getting easier and easier to get a virus on your computer. Here are some tips to help you avoid spam and viruses:

  • Only give your e-mail address to friends, family, and business associates.
  • Don’t open any e-mail attachments until you have checked to make sure who the message is coming from.
  • Keep your anti-virus software updated and running.
  • Use spam filters to avoid being overloaded with spam e-mails.
  • Never give out personal information like your social security number or bank account information via e-mail, even if it seems to be coming from a reputable source.
  • Before responding to any e-mail, be sure to verify that it’s coming from someone you know.

At Spain Telecom, it’s not just about providing the business phones you need in Greenville and Pitt County, NC— it’s about making sure your entire system works. Lower your costs by sharing vital equipment such as printers, scanners, internet connections, and storage. Contact us so that we can provide your end-to-end networking needs.

What is VOIP? l Business Telephone Equipment Greenville, NC

At Spain Telecom in Greenville, NC, we are here to provide you with all of your business telephone equipment needs in Eastern NC. One of the services we provide is VOIP. Here are some need-to-know points about this service:

  • VOIP stands for Voice over Internet Protocol. VOIP systems use the internet to make free phone calls, helping businesses to cut down on communication costs by avoiding large phone bills.
  • There are 3 different ways to use VOIP: ATA (analog telephone adapter), IP phones, and computer-to-computer. ATA is an adapter that you connect to your computer or your internet connection in order to connect your phone to the internet. IP phones look like normal phones, but instead of a connecting to a telephone line, they connect to the internet. Computer-to-computer is just like it sounds: two computers communicating with one another.
  • Not only does VOIP reduce communication costs, it also enhances the customer service experience by providing an enhanced and better quality of communication.

For all of your business telephone equipment needs, along with VOIP services, contact us at Spain Telecom.

3 Reasons to Upgrade Your Voice Messaging | Business Telephone Equipment

Wondering how you could improve your phone system? As business telephone equipment experts in Greenville, NC, Pitt County, NC, and surrounding areas, our goal is always to help you gain the most from your communication systems. Now is the time to start Spring right by adding voice messaging and music to your phone systems. Whether you operate a salon, retail store, or service company, having something playing while your clients are waiting to be helped is proven to improve your phone call retention rates. Here are 3 reasons voice messaging and music is a great addition to any phone system. 

1. Have Calls End With Fewer Hangups

Although it may only be a minute or even less, holding with nothing to listen to can feel much longer. Give your callers something to listen to that is informative or entertaining, to hold their attention, keep them on the line, and avoid the dreaded hangs ups, which may result in the loss of a sale.

2. Project a More Polished Voicemail

If a client is put on hold and is left listening to nothing but silence, they may begin to question the professionalism and ultimately the trustworthiness of your company to take care of their valuable business. Don’t let your clients make a judgment call based on something entirely unrelated to the services you actually provide.

3. It Can Increase Your Sales

Time spent on hold can be a very valuable time to introduce your callers to other products or services that they may not be aware your company offers. The mention of these additional products or services, briefly in a few sentences, is just enough of a teaser to have your client ask you about it when you return to the phone.

Ready to Upgrade Your Voice Messaging?

We have been providing outstanding, reliable technology services to our valuable clientele for over a decade. Let us help you design and implement an IT strategy for your business that will give you a competitive advantage. That’s why we offer custom voice services— whether you just want on hold music or you want the customer to hear promotions while they wait, we can work with you to find the right messaging. If you’re ready to get started with voice messaging for your business phones in Greenville, NC, Pitt County, NC, and surrounding areas, contact us today. 

3 Tips For Call Center Etiquette | Business Telephone Repair

Do you need help with phone etiquette? As experts not only in business telephone equipment, but repair as well, in Greenville, NC, Pitt County, NC, and surrounding areas, we are strong believers in the value of customer service over the phone. That being said, when dealing with difficult problems or customers, it can be hard to provide the best possible experience. That’s why it’s a great idea to know the proper etiquette and have a script to turn to. With that in mind, here are 3 tips from our experts on proper phone etiquette.

1. Always Greet Your Customers Formally

Even though you want to create a friendly experience on your customer service calls, it’s always a great idea to use a standard, formal greeting at the start. Never start a conversation with “What’s Up” or “Hey, There”. Use a formal greeting and state your name to establish a sense of professionalism to help your customer feel more secure. If you don’t know the customer’s name, use “sir” or “ma’am” to get started with.

2. Listen, Listen, Listen

It’s so important to really hear and understand customers. Let them finish their thoughts without interrupting them. It’s never good when a customer feels like you aren’t listening or don’t care what they have to say. As an added measure, make sure to repeat something from their statement so they know you were in fact listening. This will help you establish trust and help your customers know this is a conversation where their thoughts matter.

3. Speak as Clearly as Possible

You never know how a customer’s hearing is or how the phone connection will be so it’s a great idea to speak clearly so you absolutely will be understood. Speak in a slow and clear manner. Make sure to articulate as many consonants as possible. This will allow the customer to understand every scrap of information you are providing. In addition, keep your tone professional. It’s a good idea to be friendly, but there must always be a feeling that is is a communication for business.

Need Business Phone Equipment Help or Repair?

Whether you need more information about phones or in need of phone equipment repair, don’t hesitate to seek the help of Spain Telecom. We have been providing outstanding, reliable technology services to our valuable clientele for over a decade. Let us help you design and implement an IT strategy for your business that will give you a competitive advantage. In today’s market, it is essential that your communication is at the best possible levelWe provide on-site and remote support for optimal response to any situation. Our goal is to predict changing needs and prepare for them before a problem arises.

If you’re ready to get started, contact us today!

10 Must-Follow Customer Service Tips | Business Telephone Equipment

Are you sure your employees are providing the best customer service possible? As business phone equipment and repair specialists, at Spain Telecom, we’re very passionate about customer service. We realize that no matter how good or great a product is, it really doesn’t make a difference without exceptional service. That’s why we’re dedicated to bringing the best possible technology and support to help you provide great customer service to your customers as well. That being said, if you’re not experienced in the industry, it can be hard to make sure your employees are doing it well. With that in mind, here are 10 must-follow customer service tips from our experts:

  1. Remember to think before you speak
  2. Start and end every encounter you have on a positive note
  3. Make sure to address clients by name
  4. Always keep your customers well informed
  5. Treat and respect your customers with empathy
  6. Know how to handle angry customers
  7. Always stay professional
  8. Make the customers feel valued and appreciated
  9. Make sure to say “thank you” and “please
  10. Follow up if necessary

Need More Business Phone Equipment Assistance?

Of course,  it’s hard to provide great customer service without the right equipment by your side. If you need business equipment or repair for your business, don’t hesitate to seek the help of Spain Telecom. We’re more than a company that sells products, we make sure your phone systems in Eastern, NC work well for years to come. We make sure our products work as well as possible by offering personalized troubleshooting services to our customers, whether you need assistance with design, installation or any other area of product use. We will analyze and support your system at the best possible price on the market. Your phone system is the life-blood of your organization. From small, single-office key systems to large, multi-site Voice over IP solutions, we will provide you with the best products and support available anywhere. If you’re ready to get started, contact us today!

Understanding VoIP and Digital Systems | Business Telephone Equipment

Beleive it or not, telecommunications is a swiftly expanding field due to advances in technology. The array of business telephone equipment options in Greenville, NC and Pitt County, NC can be overwhelming. Do you understand what’s so exciting about VoIP? How long has it been since your last communication needs assessment? 

Our team of Digital Phone System professionals has a thorough understanding of the industry and the various solutions we have to offer. Our technicians will customize data and voice options according to your needs using the most current technology. While the best way to figure out what system is right for you is by meeting with Spain Telecom professionals, it’s always a great idea to look at all your options.  With that in mind, Here is our quick guide for choosing between VoIP and Digital. 

What We Mean By Digital

Digital phone systems for businesses, also called key system units or KSUs for short, are often ideal for small businesses (5 to 40 workers). These systems use routing software and a PSTN (public switched telephone network) or landline to direct calls. Digital phone systems offer many features for small businesses.

Understanding VoIP

VoIP, or voice over internet protocol, is a system that uses high-speed internet connection. These systems direct calls through a data network using your internet lines. This type of system offers similar services as digital systems but may be more cost-effective for some businesses.

Get the Best of Both Worlds

Hybrid systems, combining digital and VoIP systems, can be customized by us for your business. A hybrid system may make it possible to retain your current infrastructure while benefiting from advanced technology.

Ready to Get Started with Business Telephone Equipment?

Spain Telecom should be your first stop in the Eastern North Carolina area for telecommunications system assessment and revamping. Our team of professionals will help you tailor a solution unique to your business needs. We’re more than a company that sells products, we make sure your phone systems in Greenville, NC and Pitt County, NC work well for years to come. We make sure our products work as well as possible by offering personalized troubleshooting services to our customers, whether you need assistance with design, installation or any other area of product use. 

To get started, contact us today!

3 Tips For Proper Phone Etiquette | Business Telephone Repair

As experts not only in business telephone equipment, but repair as well, in Greenville, NC, Pitt County, NC, and surrounding areas, we believe in the value of customer service over the phone. While in this day in age, so many services are automated, there’s nothing like the personalized experience of a customer service call. That being said, when dealing with difficult problems or customers, it can be hard to provide the best possible experience. That’s why it’s a great idea to know the proper etiquette and have a script to turn to. With that in mind, here are 3 tips from our experts on proper phone etiquette.

1. Greet Customers Formally

Even though you want to create a friendly experience on your customer service calls, it’s always a great idea to use a standard, formal greeting at the start. Never start a conversation with “What’s Up” or “Hey, There”. Use a formal greeting and state your name to establish a sense of professionalism to help your customer feel more secure. If you don’t know the customer’s name, use “sir” or “ma’am” to get started with.

2. Listen Carefully

It’s so important to really hear and understand customers. Let them finish their thoughts without interrupting them. It’s never good when a customer feels like you aren’t listening or don’t care what they have to say. As an added measure, make sure to repeat something from their statement so they know you were in fact listening. This will help you establish trust and help your customers know this is a conversation where their thoughts matter.

3. Always Speak Clearly

You never know how a customer’s hearing is or how the phone connection will be so it’s a great idea to speak clearly so you absolutely will be understood. Speak in a slow and clear manner. Make sure to articulate as many consonants as possible. This will allow the customer to understand every scrap of information you are providing. In addition, keep your tone professional. It’s a good idea to be friendly, but there must always be a feeling that is is a communication for business.

Need More Phone Help?

Whether you need more information about phones or in need of phone equipment repair, don’t hesitate to seek the help of Spain Telecom. We have been providing outstanding, reliable technology services to our valuable clientele for over a decade. Let us help you design and implement an IT strategy for your business that will give you a competitive advantage. In today’s market, it is essential that your communication is at the best possible levelWe provide on-site and remote support for optimal response to any situation. Our goal is to predict changing needs and prepare for them before a problem arises.

If you’re ready to get started, contact us today!

Start 2018 with Voice Messaging | Business Telephone Equipment

As business telephone equipment experts in Greenville, NC, Pitt County, NC, and surrounding areas, our goal is always to help you gain the most from your communication systems in the coming year. Now is the time to start 2018 right by implementing voice messaging and music to your phone systems. Whether you operate a salon, retail store, or service company, having something playing while your clients are waiting to be helped is proven to improve your phone call retention rates. Here are 3 reasons voice messaging and music is a great addition to any phone system. 

1. Get Fewer Hangups

Although it may only be a minute or even less, holding with nothing to listen to can feel much longer. Give your callers something to listen to that is informative or entertaining, to hold their attention, keep them on the line, and avoid the dreaded hangs ups, which may result in the loss of a sale.

2. Provide a More Polished Voicemail

If a client is put on hold and is left listening to nothing but silence, they may begin to question the professionalism and ultimately the trustworthiness of your company to take care of their valuable business. Don’t let your clients make a judgment call based on something entirely unrelated to the services you actually provide.

3. Increase Your Sales

Time spent on hold can be a very valuable time to introduce your callers to other products or services that they may not be aware your company offers. The mention of these additional products or services, briefly in a few sentences, is just enough of a teaser to have your client ask you about it when you return to the phone.

Ready for Voice Messaging and Music For Your Busine?

We have been providing outstanding, reliable technology services to our valuable clientele for over a decade. Let us help you design and implement an IT strategy for your business that will give you a competitive advantage. That’s why we offer custom voice services— whether you just want on hold music or you want the customer to hear promotions while they wait, we can work with you to find the right messaging. If you’re ready to get started with voice messaging for your business phones in Greenville, NC, Pitt County, NC, and surrounding areas, contact us today.