Our goal at Spain Telecom business phones is to help you gain the most from your communication systems in Greenville, NC and Pitt County, NC. We achieve this by offering cost-effective solutions, utilizing top-quality equipment and customer service. As business phone equipment and repair specialists, at Spain Telecom, we’re passionate about customer service. At Spain Telecom, we strive not only to meet your expectations but to exceed them. We realize that no matter how good or great a product is, it really doesn’t make a difference without exceptional service. That’s why our knowledgeable and friendly support representatives provide 24/7 service.

Whether you operate a hair or salon, retail store, restaurant, or a company that provides any other kind of service, having something playing while your clients are waiting to be helped is proven to help phone call retention rates. Here are 3 reasons voice messaging and music is a great addition to any phone system:

1. Fewer Hangups

Although it may only be a minute or even less, holding with nothing to listen to can feel much longer. Give your callers something to listen to that is informative or entertaining, to hold their attention, keep them on the line, and avoid the dreaded hangs ups, which may result in the loss of a sale.

2. It’s More Professional

If a client is put on hold and is left listening to nothing but silence, they may begin to question the professionalism and ultimately the trustworthiness of your company to take care of their valuable business. Don’t let your clients make a judgment call based on something entirely unrelated from the services you actually provide.

3. Make More Sales

Time spent on hold can be a very valuable time to introduce your callers to other products or services that they may not be aware your company offers. The mention of these additional products or services, even briefly in a few sentences, is just enough of a teaser to have your client ask you about it when you return to the phone.

Ready for Voice?

We have been providing outstanding, reliable technology services to our valuable clientele for over a decade. Let us help you design and implement an IT strategy for your business that will give you a competitive advantage. That’s why we offer custom voice services— whether you just want on hold music or you want the customer to hear promotions while they wait, we can work with you to find the right messaging. If you’re ready to get started with voice messaging for your business phones in Greenville, NC, Pitt County, NC, and surrounding areas, contact us today.