Our goal at Spain Telecom business phones is to help you gain the most from your communication systems in Greenville, NC and Pitt County, NC. We achieve this by offering cost-effective solutions, utilizing top-quality equipment and customer service. As business phone equipment and repair specialists, at Spain Telecom, we’re passionate about customer service. At Spain Telecom, we strive not only to meet your expectations but to exceed them. We realize that no matter how good or great a product is, it really doesn’t make a difference without exceptional service. That’s why our knowledgeable and friendly support representatives provide 24/7 service.

We have been providing outstanding, reliable technology services to our valuable clientele for over a decade. Let us help you design and implement an IT strategy for your business that will give you a competitive advantage. That’s why we offer custom voice services— whether you just want on hold music or you want the customer to hear promotions while they wait, we can work with you to find the right messaging. If you’re ready to get started with voice messaging for your business phones in Greenville, NC, Pitt County, NC, and surrounding areas, contact us today.

What is VoIP?

VoIP is an office phone for a business. It is an acronym which stands for Voice over Internet Protocol.

It is a phone service that uses your internet connection to make and receive calls. It also offers more communication functionality and options for your business to use. It gives you the flexibility to conduct your work from anywhere, and on any device.

No longer will you need to stay close to your analog desk phone to receive customer calls, or communicate with a colleague. You have the freedom to roam.  As long as you have a working internet connection, you can communicate with customers. IP phone systems allow you to take business calls from your smartphone when you’re on the go.

Use your mobile devices and VoIP to transform your workplace. You can make it a virtual office when using a VoIP solution.

How Office Phone Systems Benefit Your Customers?

As customer expectations are high, you need to deliver what they need, and VoIP can help you.

There are a variety of common qualities necessary to provide excellent service. The traditional ways no longer work because your customers want more. They crave a premium experience from businesses they patronize. With a modern phone system for your business, you can serve them even better.

To address customer needs, you must incorporate the following into the buyer’s journey.

  • Strong communication connections
  • Rapid responses to voicemail messages
  • Quick retrieval customer information
  • A willingness to help and support
  • Provide convenience, features, and options
  • Ability to chat with a human online or onsite
  • Multiple customer service channels

These are only a few of the ways your business can meet the standards of today’s customers. For your business to gain happy customers, you have to have a system that will help you. Even small businesses can increase their experience by using a high-quality business phone system.

Customers want comfortable, quick, useful, and seamless experiences.

Each customer has a picture of what exceptional service looks like in their minds. If you do not have an understanding of what this entails for each customer, it will cause frustration. Customers are only moments away from a fiery tweet because they typically call in from their mobile phones.

How you communicate with customers is vital to the survival of your business. Choose a reliable phone system for your office, so your customers can always reach you. In the event of inclement weather, you can route calls to your cell phone, too.

How Office Phone Systems Impact Your Bottom Line

The phone service provider you choose impacts customer satisfaction and buying decisions.

Unfortunately, some businesses fail to realize just how much each interaction matters.

It is the build-up of customer interactions that create experiences. Moreover, it is all the small interactions that consist of  “daily details.”

As your team interacts with customers every day, the methods they use need to run smoothly. The tools they use to communicate cannot be the reason poor service occurs. Even if your office has a PBX, you can equip it with a reliable cloud phone system, too.

Whether you’re using popular tools from Microsoft or Google, be sure to always take into account if these tools are useful, such as messaging platforms, SMS, emails, and phone system capabilities.

Consider their quality and if the tools you use are performing at a top-notch level. Interactions and tools affect the customer’s overall experience with your business.

Popular IP PBX systems can be retrofitted with high-performance VoIP solutions, especially if it’s Avaya, Cisco, or Polycom. SIP Trunks provide the backbone of cloud PBX voice communication.

If your current business phone system does not serve you, it’s time for a switch.

You need a system that supports the experiences you provide, and the service you expect. Your business needs VoIP.