As business phone equipment and repair specialists at Spain Telecom, we’re very passionate about customer service. Customer service has been a fading thing over the years in many industries. While technology improves at an incredible rate, some companies are trying to produce more with less, therefore, reducing the quality service that you deserve. At Spain Telecom, we are striving to exceed your expectations when it comes to business telephone equipment and repair in Eastern, NC. We realize that no matter how good or great a product is, it really doesn’t make a difference without exceptional service. That’s why our knowledgeable and friendly support representatives provide 24/7 service.

This is also why we’re dedicated to bringing the best possible technology and support to help you provide great customer service to your customers as well. That being said, if you’re not experienced in the industry, it can be hard to train new workers to provide excellent customer service. With that in mind, here are 10 great customer service tips from our experts:

  1. Always think before you speak to a customer.
  2. Begin and end every encounter you have with a customer on a positive note.
  3. Address clients by name, and be personable.
  4. Keep your customers as informed as you possibly can.
  5. Treat and respect customers with empathy, even when they might not be doing the same to you.
  6. Learn how to handle angry customers, just in case.
  7. Always stay professional.
  8. Make the customers feel valued and appreciated.
  9. Make sure to say “thank you” and “please”. This goes a long way.
  10. Follow up if necessary.

Though dealing with customers can be tricky at times, just because people are going through a lot right now, it’s important to treat customers like you would like to be treated. Customer service isn’t the only thing that’s important in business, but it can make or break a customer’s experience with a company.

Of course, it’s hard to provide great customer service without the right equipment by your side. If you need business equipment or repair for your business, don’t hesitate to seek the help of Spain Telecom. We’re more than a company that sells products; we make sure your phone systems in Eastern, NC work well for years to come. We make sure our products work as well as possible by offering personalized troubleshooting services to our customers, whether you need assistance with design, installation, or any other area of product use. We will analyze and support your system at the best possible price on the market. Your phone system is the life-blood of your organization. From small, single-office key systems to large, multi-site Voice over IP solutions, we will provide you with the best products and support available anywhere. If you’re ready to get started, contact us today!