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3 Reasons to Add Voice Messaging and Music|Business Phones

Our goal at Spain Telecom business phones is to help you gain the most from your communication systems in Greenville, NC and Pitt County, NC. We achieve this by offering cost-effective solutions, utilizing top-quality equipment and customer service.Whether you operate a salon, retail store, or service company, having something playing while your clients are waiting to be helped is proven to help phone call retention rates. Here are 3 reasons voice messaging and music is a great addition to any phone system. 

1. Fewer Hangups

Although it may only be a minute or even less, holding with nothing to listen to can feel much longer. Give your callers something to listen to that is informative or entertaining, to hold their attention, keep them on the line, and avoid the dreaded hangs ups, which may result in the loss of a sale.

2. It’s More Professional

If a client is put on hold and is left listening to nothing but silence, they may begin to question the professionalism and ultimately the trustworthiness of your company to take care of their valuable business. Don’t let your clients make a judgment call based on something entirely unrelated from the services you actually provide.

3. Make More Sales

Time spent on hold can be a very valuable time to introduce your callers to other products or services that they may not be aware your company offers. The mention of these additional products or services, briefly in a few sentences, is just enough of a teaser to have your client ask you about it when you return to the phone.

Ready for Voice?

We have been providing outstanding, reliable technology services to our valuable clientele for over a decade. Let us help you design and implement an IT strategy for your business that will give you a competitive advantage. That’s why we offer custom voice services— whether you just want on hold music or you want the customer to hear promotions while they wait, we can work with you to find the right messaging. If you’re ready to get started with voice messaging for your business phones in Greenville, NC, Pitt County, NC, and surrounding areas, contact us today. 

Quick Guide: VoIP vs. Digital System|Business Phones

Telecommunications is a rapidly expanding field due to advances in technology. The array of phone systems options in Greenville, NC and Pitt County, NC can be dizzying. Do you understand what’s so exciting about VoIP? How long has it been since your last communication needs assessment? 

Our team of Digital Phone System professionals has a thorough understanding of the industry and the various solutions we have to offer. Our technicians will customize data and voice options according to your needs using the most current technology. While the best way to figure out what system is right for you is by meeting with Spain Telecom professionals, it’s always a great idea to look at all your options.  With that in mind, Here is our quick guide to choosing phone systems. 

Choosing Digital

Digital phone systems for businesses, also called key system units or KSUs for short, are often ideal for small businesses (5 to 40 workers). These systems use routing software and a PSTN (public switched telephone network) or landline to direct calls. Digital phone systems offer many features for small businesses.

All About VoIP

VoIP, or voice over internet protocol, is a system that uses high-speed internet connection. These systems direct calls through a data network using your internet lines. This type of system offers similar services as digital systems but may be more cost-effective for some businesses.

Going for Hybrid

Hybrid systems, combining digital and VoIP systems, can be customized by us for your business. A hybrid system may make it possible to retain your current infrastructure while benefiting from advanced technology.

Ready to Get Started?

Spain Telecom should be your first stop in the Eastern North Carolina area for telecommunications system assessment and revamping. Our team of professionals will help you tailor a solution unique to your business needs. We’re more than a company that sells products, we make sure your phone systems in Greenville, NC and Pitt County, NC work well for years to come. We make sure our products work as well as possible by offering personalized troubleshooting services to our customers, whether you need assistance with design, installation or any other area of product use. 

To get started, contact us today!