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Start 2018 with Voice Messaging | Business Telephone Equipment

As business telephone equipment experts in Greenville, NC, Pitt County, NC, and surrounding areas, our goal is always to help you gain the most from your communication systems in the coming year. Now is the time to start 2018 right by implementing voice messaging and music to your phone systems. Whether you operate a salon, retail store, or service company, having something playing while your clients are waiting to be helped is proven to improve your phone call retention rates. Here are 3 reasons voice messaging and music is a great addition to any phone system. 

1. Get Fewer Hangups

Although it may only be a minute or even less, holding with nothing to listen to can feel much longer. Give your callers something to listen to that is informative or entertaining, to hold their attention, keep them on the line, and avoid the dreaded hangs ups, which may result in the loss of a sale.

2. Provide a More Polished Voicemail

If a client is put on hold and is left listening to nothing but silence, they may begin to question the professionalism and ultimately the trustworthiness of your company to take care of their valuable business. Don’t let your clients make a judgment call based on something entirely unrelated to the services you actually provide.

3. Increase Your Sales

Time spent on hold can be a very valuable time to introduce your callers to other products or services that they may not be aware your company offers. The mention of these additional products or services, briefly in a few sentences, is just enough of a teaser to have your client ask you about it when you return to the phone.

Ready for Voice Messaging and Music For Your Busine?

We have been providing outstanding, reliable technology services to our valuable clientele for over a decade. Let us help you design and implement an IT strategy for your business that will give you a competitive advantage. That’s why we offer custom voice services— whether you just want on hold music or you want the customer to hear promotions while they wait, we can work with you to find the right messaging. If you’re ready to get started with voice messaging for your business phones in Greenville, NC, Pitt County, NC, and surrounding areas, contact us today. 

3 Essential On-Hold Messaging Tips|Business Telephone Repair

At Spain Telecom, we not only provide business telephone equipment and repair but are dedicated on hold messaging services. Our goal at Spain Telecom business phones is to help you gain the most from your communication systems in Greenville, NC and Pitt County, NC. We achieve this by offering cost-effective solutions, utilizing top-quality equipment and customer service. That being said, when it comes to coming up what to put in on hold messaging, it can be hard to come up with ideas. With that in mind, here are 3 ideas for the on hold messaging for your business.

1. Cater to the Season

It’s the holiday season—so take advantage of it! It’s important to keep your messages relevant and up to date, rather than bland and generic. On-hold is a perfect time to promote your holiday specials and put important announcements on there. It’s also a great time to add some of your favorite holiday music to keep their ears occupied. Utilize the season with important messaging to keep them on the line.

2. Include a Call to Action

No matter the season, it’s important to have a call to action. Ask yourself: “What do I want my caller to do?”. Just as you put it on your website, have a something a customer can directly do. This call to action may not only spice up your customer’s on-hold time but maybe even drive more business to you.

3. Add Value Where You Can

Think: what do your callers not know about your business? The on-hold messaging and music time is a great time to introduce a really cool fact about your company or the work you do. This provides cool, relevant information they can gain something from. This way, you can boost the messages entertainment value and make it memorable.

Need More Help with On-Hold Messaging?

Time spent on hold can be a very valuable time to introduce your callers to other products or services that they may not be aware your company offers in Greenville, NC and Pitt County, NC. The mention of these additional products or services, briefly in a few sentences, is just enough of a teaser to have your client ask you about it when you return to the phone. That’s why we offer custom voice services— whether you just want on hold music or you want the customer to hear promotions while they wait, we can work with you to find the right messaging. If you’re ready to get started with Spain Telecom Business Telephone Equipment or Repair for your business, contact us today!

Quick Guide: Say This, Not That|Business Telephone Equipment

As business phone equipment and repair specialists, at Spain Telecom, we’re very passionate about customer service. At Spain Telecom business phones we are striving not only to meet your expectations but to exceed them in Eastern, NC. We realize that no matter how good or great a product is, it really doesn’t make a difference without exceptional service. That’s why our knowledgeable and friendly support representatives provide 24/7 service.

That being said, sometimes when you’re dealing with a tough customer, it can be hard to know the right thing to say. Sometimes saying one wrong thing can make an irritated customer into an angry customer, which is never ideal. With that in mind, here is our quick guide to help you get unproductive phrases out of your vocabulary.

1. “Sorry About That”

The customer doesn’t want you to hear you say you’re sorry, though, at the same time, it’s important that their concerns are heard. To accomplish both of these, say “My apologies” instead.

2. “I Don’t Know”

It’s important, even if you don’t know, but you don’t want to seem unequipped for the job. Say “I may not know now, but I will find out for you” to be truthful and assure them that you can solve this problem.

3. “Please Calm Down”

While it is absolutely important to calm down an angry customer, saying “please calm down” will not do the trick. In fact, it may make them angrier. Say instead, “I can understand why you feel that way. Let’s see what we can do now”. That way, you’re not devaluing their feelings and you can move forward.

Need More Help with Business Telephones?

Of course, the best way to create a positive customer service experience is to have the right equipment. We offer a variety of phones and networking components to help your business run smoothly. We’re more than a company that sells products; we make sure our products work as well as possible by offering personalized troubleshooting services to our customers, whether you need assistance with design, installation or any other area of product use. Our knowledgeable and friendly support representatives provide 24/7 service. If you’re ready to get started with Spain Telecom, don’t hesitate to contact us today!

 

10 Smart Customer Service Tips|Business Phone Repair

As business phone equipment and repair specialists, at Spain Telecom, we’re very passionate about customer service. Customer service has been a fading thing over the years in many industries. While technology improves at an incredible rate, some companies are trying to produce more with less, therefore, reducing the quality service that you deserve. At Spain Telecom business phones we are striving not only to meet your expectations but to exceed them in Eastern, NC. We realize that no matter how good or great a product is, it really doesn’t make a difference without exceptional service. That’s why our knowledgeable and friendly support representatives provide 24/7 service.

That’s why we’re dedicated to bringing the best possible technology and support to help you provide great customer service to your customers as well. That being said, if you’re not experienced in the industry, it can be hard to train new workers to do it well. With that in mind, here are 10 smart customer service tips from our experts:

  1. Always think before you speak
  2. Begin and end every encounter you have on a positive note
  3. Address clients by name
  4. Keep your customers well informed
  5. Treat and respect them with empathy
  6. Learn how to handle angry customers
  7. Always stay professional
  8. Make the customers feel valued and appreciated
  9. Make sure to say “thank you” and “please
  10. Follow up if necessary

Need Business Phone Equipment or Repair?

Of course,  it’s hard to provide great customer service without the right equipment by your side. If you need business equipment or repair for your business, don’t hesitate to seek the help of Spain Telecom. We’re more than a company that sells products, we make sure your phone systems in Eastern, NC work well for years to come. We make sure our products work as well as possible by offering personalized troubleshooting services to our customers, whether you need assistance with design, installation or any other area of product use. We will analyze and support your system at the best possible price on the market. Your phone system is the life-blood of your organization. From small, single-office key systems to large, multi-site Voice over IP solutions, we will provide you with the best products and support available anywhere. If you’re ready to get started, contact us today!

Dealing with Angry Customers|Business Telephone Equipment

As business telephone equipment experts, Spain Telecom is well aware that in customer service, tensions can be high sometimes. Whether it’s dealing with the service or other high-stress issues, it’s important to deal with angry customers correctly. With that in mind, here is our step-by-step guide for dealing with angry customers.

1. Remain Calm

While no one wants to be the brunt of someone’s anger, but keeping calm under this pressure is the absolute best way to get a customer calmer faster. It’s always better not to escalate the situation.

2. Listen to Them

It may seem obvious, but it’s so important to actually listen to what they are saying. You may have heard this particular complaint 100 times before, but this is probably the first time they are making it. If you’re listening well, you’ll be totally prepared to handle not only the concern but diffusing their anger.

3. Repeat Concerns Back to Them

It’s great that you’re listening, but they need to know that. Assure them that you understand them by repeating their problem back to them. That way you both are on the same page.

4. Try to Actively Sympathize

Chances are, this customer wants a sympathetic ear more than they want a punching bag. Apologize to them and let them know that you’re sorry this is happening and you want to take steps to make sure their problem is taken care of.

5. Show That You’re a Real Person

The customer is probably yelling at you because you’re a faceless representation of the broken product or service they are mad at. Remind them that you’re not just a part of the system, but someone that actually wants to help.

5. Follow Up Later

After you’ve helped diagnose the problem and even directed them to the right department or person, don’t hesitate to follow up later. As stressful as the encounter may be, but a quick follow-up up may improve their mood and make your next interaction that much more pleasant.

Need More Help with Business Telephone Equipment?

Of course, the best way to make sure every customer service interaction is pleasant as possible is making sure you have the right equipment and services. We offer a variety of phones and networking components to help your business run smoothly. We’re more than a company that sells products; we make sure our products work as well as possible by offering personalized troubleshooting services to our customers, whether you need assistance with design, installation or any other area of product use. Our knowledgeable and friendly support representatives provide 24/7 service. If you’re ready to get started with Spain Telecom, don’t hesitate to contact us today!

3 Reasons to Add Voice Messaging and Music|Business Phones

Our goal at Spain Telecom business phones is to help you gain the most from your communication systems in Greenville, NC and Pitt County, NC. We achieve this by offering cost-effective solutions, utilizing top-quality equipment and customer service.Whether you operate a salon, retail store, or service company, having something playing while your clients are waiting to be helped is proven to help phone call retention rates. Here are 3 reasons voice messaging and music is a great addition to any phone system. 

1. Fewer Hangups

Although it may only be a minute or even less, holding with nothing to listen to can feel much longer. Give your callers something to listen to that is informative or entertaining, to hold their attention, keep them on the line, and avoid the dreaded hangs ups, which may result in the loss of a sale.

2. It’s More Professional

If a client is put on hold and is left listening to nothing but silence, they may begin to question the professionalism and ultimately the trustworthiness of your company to take care of their valuable business. Don’t let your clients make a judgment call based on something entirely unrelated from the services you actually provide.

3. Make More Sales

Time spent on hold can be a very valuable time to introduce your callers to other products or services that they may not be aware your company offers. The mention of these additional products or services, briefly in a few sentences, is just enough of a teaser to have your client ask you about it when you return to the phone.

Ready for Voice?

We have been providing outstanding, reliable technology services to our valuable clientele for over a decade. Let us help you design and implement an IT strategy for your business that will give you a competitive advantage. That’s why we offer custom voice services— whether you just want on hold music or you want the customer to hear promotions while they wait, we can work with you to find the right messaging. If you’re ready to get started with voice messaging for your business phones in Greenville, NC, Pitt County, NC, and surrounding areas, contact us today. 

Quick Guide: VoIP vs. Digital System|Business Phones

Telecommunications is a rapidly expanding field due to advances in technology. The array of phone systems options in Greenville, NC and Pitt County, NC can be dizzying. Do you understand what’s so exciting about VoIP? How long has it been since your last communication needs assessment? 

Our team of Digital Phone System professionals has a thorough understanding of the industry and the various solutions we have to offer. Our technicians will customize data and voice options according to your needs using the most current technology. While the best way to figure out what system is right for you is by meeting with Spain Telecom professionals, it’s always a great idea to look at all your options.  With that in mind, Here is our quick guide to choosing phone systems. 

Choosing Digital

Digital phone systems for businesses, also called key system units or KSUs for short, are often ideal for small businesses (5 to 40 workers). These systems use routing software and a PSTN (public switched telephone network) or landline to direct calls. Digital phone systems offer many features for small businesses.

All About VoIP

VoIP, or voice over internet protocol, is a system that uses high-speed internet connection. These systems direct calls through a data network using your internet lines. This type of system offers similar services as digital systems but may be more cost-effective for some businesses.

Going for Hybrid

Hybrid systems, combining digital and VoIP systems, can be customized by us for your business. A hybrid system may make it possible to retain your current infrastructure while benefiting from advanced technology.

Ready to Get Started?

Spain Telecom should be your first stop in the Eastern North Carolina area for telecommunications system assessment and revamping. Our team of professionals will help you tailor a solution unique to your business needs. We’re more than a company that sells products, we make sure your phone systems in Greenville, NC and Pitt County, NC work well for years to come. We make sure our products work as well as possible by offering personalized troubleshooting services to our customers, whether you need assistance with design, installation or any other area of product use. 

To get started, contact us today!